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- Upgrading
your account
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- Should you like to put additional projects
on "auto-pilot" , you can do this instantly by clicking
on the "My Account" icon on the upper left hand
side of any screen.
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- Downgrading
your account
- If you have too many project files you
are not using, you can downgrade your accout by clicking on the
"My Account" link on the upper left hand side
of any screen. Then click on the "Change Credit Card
/ Billing Plan" button, and select a new billing option
from the drop down menu. Your next billing will be charged at
the new rate you select.
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- Your
Billing Status
- To query your next billing date, view
previous billings, or change your billing preferences; you can
do this instantly by clicking on the "My Account" icon
on the upper left hand side of any screen.
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- Cancelling
your account
- If you paid with Credit Card:
- To cancel auto-submissions and auto-billings, click on the "My Account" link on the upper
left hand side of any screen, then scroll down and click the
"Cancel Auto-Billing" button. At the end of
your billing period, your account will close. There are no refunds
for partial billing periods and your projects will continue to
be submitted until the last day of your billing period.
- If you paid with Paypal:
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- You need to cancel your PAYPAL Subscription from PayPal.com
- Log in to your PayPal account https://www.paypal.com
- and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Status." You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.
- If you wish to restart service again, simply login using the same username and password and select a billing plan. All your previous work will be saved, so you don’t have to re-type it all over again.
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- Contact
us
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- The preferred method of contacting a
support respresentative is by email. Most questions are answered
within 48 hours. Should your question be beyond the scope of
our support personnel, your question will be forwarded to our
technical director and may take additional time to return the
appropriate answer to you.
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- Click
Here to send us your question
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